Last updated: 23/02/2026

1. Introduction

We are committed to protecting your privacy and handling your personal information in an open and transparent way. This policy explains how we collect, use, store and disclose your personal information.

2. Who We Are

Review Heap [ABN: 16 476 026 216] is responsible for the personal information we collect and hold.

Contact Details:

Email: [email protected]

Phone: 0455047736

3. What Personal Information We Collect

We may collect the following types of personal information :

Contact details: Name, business name, email address, phone number, postal address

Website information: IP address, browser type, and how you interact with our website (through cookies and analytics)

Communications: Any information you provide when you contact us or enquire about our services

Payment information: If you purchase our services (note: we use third-party payment processors and do not store full credit card details)

We do not collect sensitive information such as health information, criminal records, or biometric data .

4. How We Collect Your Information

We collect personal information in the following ways :

Directly from you: When you fill out our contact forms, sign up for our newsletter, request a quote, or communicate with us by phone or email

Automatically: Through our website using cookies and analytics tools

From third parties: Occasionally through referrals or business partners (where you've consented)

5. Why We Collect, Hold and Use Your Information

We collect your personal information for the following purposes :

To provide our SEO and Google ranking services to your business

To respond to your enquiries and provide customer support

To send you information about our services, promotions, and industry news (you can opt out at any time)

To improve our website and services

To manage our administrative and business operations

To comply with legal and accounting obligations

6. Who We Disclose Your Information To

We may share your personal information with third parties who help us operate our business :

IT service providers: Website hosting, CRM systems, email marketing platforms

Payment processors: To process your payments securely

Professional advisers: Accountants, lawyers, and business consultants

Marketing platforms: Email marketing services (e.g., Mailchimp, ActiveCampaign)

Overseas disclosure: Some of our service providers may store data outside Australia (e.g., cloud-based platforms with servers in the USA or Europe). Where this occurs, we take reasonable steps to ensure these providers handle your information in accordance with Australian privacy laws .

7. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure . These steps include :

Secure systems with password protection and access restrictions

Staff training on privacy and data handling

Regular software updates and security monitoring

When we no longer need your personal information, we take steps to destroy or de-identify it securely.

8. Direct Marketing

We may send you direct marketing communications about our services (including emails, phone calls, or SMS) where:

You have consented to receive marketing; or

We have collected your information in connection with a previous enquiry or service and you would reasonably expect to receive marketing

You can opt out at any time by clicking the "unsubscribe" link in our emails or contacting us directly. We will action your request within a reasonable timeframe.

9. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to :

Improve website functionality and performance

Analyse how visitors use our site

Personalise your experience

You can control cookies through your browser settings. However, disabling cookies may affect your experience of our website.

10. Accessing and Correcting Your Information

You have the right to :

Request access to the personal information we hold about you

Request correction if you believe any information is inaccurate, out-of-date, incomplete, or misleading

To make a request, please contact us using the details in Section 2. We will respond within a reasonable timeframe (usually 30 days) .

11. Making a Privacy Complaint

If you have a concern or complaint about how we have handled your personal information, please contact us :

Email: [email protected]
Phone: 0455047736

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) :

Website: www.oaic.gov.au

Phone: 1300 363 992

12. Notifiable Data Breaches

In the unlikely event of a data breach that is likely to cause serious harm to individuals, we will comply with the Notifiable Data Breaches scheme by :

Notifying affected individuals promptly

Providing recommendations to protect themselves

Reporting the breach to the OAIC as required

13. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website with an updated "Last updated" date .